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FAQs

What is the Lightspeed Outdoors Warranty?

Please visit our Warranty & Repair page for information regarding our warranty.


How long will it take to ship my item to my address?

Please visit our Shipping page for information regarding shipping.


How do I return or exchange my item?

Please visit our Returns & Exchanges page for information regarding returns or exchanges.


How can I get replacement parts?

Two ways:

Call: 1-619-323-2004 to speak with our Customer Service Team:

Monday - Friday | 8:00 AM to 4:00 PM PST

 

Email: cs@lightspeedoutdoors.com 

We usually respond to requests within 24-48 hours.  Please include your order number, if applicable.


What shelter would you recommend for me? (i.e. one person, two people, a family, a family with small children, etc.)

This is all based on personal preference and your needs. Our tents and shelters come in a variety of sizes and colors. Our website's built-in compare feature will allow you to create a side-by-side comparison for a variety of different products. For more detailed information, feel free to contact our Customer Service Department at 1-855-564-3672 or cs@lightspeedoutdoors.com

Hours: Monday - Friday | 8:00 AM to 4:00 PM PST



Are the shelter, tents, and other items waterproof?

It is difficult to 100% guarantee our items as waterproof, but our Shelters are Tents are made with water-resistant material.  Other items, such as blankets, will note if they are water-resistant.


Do you price match other sites or retailers?

We do not price match third-party retailers.


Do you have a retail location?

Our products are sold through a variety of retailers and are available for purchase on the website.  At this time, Lightspeed Outdoors does not have a physical retail location.


Why are the dimensions, weight, or color of my product different than what's posted on the website?

To determine the dimensions and weight of our products, we calculate an average of the manufactured item and that is the value that is listed.  Color variations may vary across different devices and during the manufacturing process.